Privacy Policy

We understand that the privacy of your information is important to you, and we are committed to being transparent about how we use, share, and protect your information. To help further our commitment, we have developed this Privacy Policy to help you better understand the types of information we collect, why we collect it, how we will use it, and the various options you have to manage the privacy of your personal information.

This notice applies to all information collected or submitted on the Direct Care Marketplace web application and mobile applications. Your privacy, and the privacy of the information provided, is important to us. 

At times, we will provide you with links to other websites. This Privacy Policy applies only to information collected by Direct Care Marketplace for use in providing Direct Care Marketplace services. We encourage our users to be aware when they leave our site, and to read the privacy policies of each and every website or web application that collects personally identifiable information. 


Information You Give Us

  • Creating an Account - When you register, we collect information that allows us to set up or open your account, such as your name, email address, phone number, user ID, and password. 
  • Using our Services - We receive information from you when you use our Services, such as name, address, telephone number, payroll data and benefits elections. We may also collect additional information from you when you sign-in or otherwise use our Services. 

Information We Get When You Use the Service

When you access or use our Services, we may automatically collect certain information about you and how you use the Services. This may include:

  • Device Information - We may collect device information such as Internet Protocol ("IP") addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you when you log into the Services as part of our log-in and security features.
  • Usage Information - We may collect usage information such as the pages you viewed, the features you use, your browser type, and any links you click on to leave or interact with our Services.
  • Content - We may also collect content that you provide through the Services, such as information about your benefits elections, dependents, and beneficiaries. 
  • Information from Cookie and other Technologies - We and our service providers may use commonly-used tools such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies") to provide the Service you requested, recognize your visit, track your interactions with our Services, and improve your and other customers' experience. You have control over some of the data we collect from Cookies and how we use it.
  • Local Storage - We may collect and store information locally on your device. This information contains, temporary internet files, style sheets, logos, and pictures to help load the pages faster, as well as, temporary personal information such as pay stub images.

How We Use Your Information

We use your information in various ways, including to:

  • Provide, Improve, Protect, and Deliver the Services -  To provide you with the Services that you have accessed or requested; to personalize your experience; to provide technical support; to protect the security and safety of the Services, our clients, co-employees, and others; or to otherwise operate our business.
  • Communicate with You -  From time to time we may communicate with you, including to:
    • provide you with important information about the Services or your accounts, such as benefit enrollment  information; and
    • send you information about Direct Care Marketplace services, and product releases.
  • Protect Direct Care Marketplace and Others - To protect Direct Care Marketplace, our clients, co-employees, and others, such as, for the purpose of combatting fraud.
  • Analyze Your Information -  We may use both manual and automated systems, such as machine learning and artificial intelligence to: 
    • analyze your information to improve our Services; 
    • personalize your experience; 
    • automate certain aspects of the Service; 
    • aggregate, de-identify or anonymize your information; 
    • provide you certain features; and 
    • protect the safety and security of Direct Care Marketplace, our Services, our clients, co-employees and others.

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes we provide at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes if, and where this is permitted, by applicable law. We will provide you with further information on any such additional processing when this happens, in accordance with applicable data protection laws.

Data Retention

We retain your information as long as is necessary to maintain your Direct Care Marketplace account or to provide you with our Services. Once you have terminated your account, or otherwise cease using our Services, (including if we determine your account has gone inactive), we will no longer retain your information except to the extent necessary:

  • for our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us), to exercise, establish or defend legal claims, and to protect against fraudulent or abusive activity on our Service; or
  • for general product improvement purposes in accordance with this Privacy Policy, provided that any data retained for this purpose will be used only for a limited period and handled securely and in confidence.

If we no longer need your information for the above purposes, we will generally delete or de-identify it. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.

Security of Your Information

The security of your personal information is important to us. When you enter sensitive information, all data is encrypted and stored encrypted including passwords, Social Security information, bank accounts, routing information, names, addresses, and telephone numbers.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password. Accordingly, we advise that you do not communicate any confidential information through our Services.

How We Share Your Information

From time to time, we may need to share your information, but we will only share your personal information for the following reasons:

With Your Consent - We may share your personal information with your consent.

  • With Third Parties -  We may share your personal information with third parties, but only for the following reasons:
    • With your consent or at your direction.
    • To provide functions and services on our behalf. We may share your information with third parties who provide various functions on our behalf and enable us to provide our Services and operate our business, such as service providers.
    • We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Third party information on our site is only used to enhance our site. Third party services utilized on our site are as follows:
      • Intuit - Synchronization with payroll data to Quick Books Online;
      • ONet Web Services - ONet SOC code lookup;
      • Open Weather Map - Weather lookup by location; and
      • Routing Numbers – Bank Routing Number lookup.
  • For Legal Reasons -  We may share your information with third-parties for legal reasons, including:

    • when we reasonably believe disclosure is required or permitted in order to comply with a subpoena, court order, or other applicable law, regulation or legal process;
    • to protect the rights, property, or safety of Direct Care Marketplace our Services, our clients, or others;
    • if we believe your actions are inconsistent with the spirit and language of our Terms of Service, policies or agreements;
    • to protect against or defend our Services against attacks;
    • to enforce, remedy, or apply our Terms of Service and other agreements; or
    • to prevent fraud.

With our Affiliates and Subsidiaries - We may share your information with and among our affiliates and subsidiaries.

  • For Mergers and Acquisitions - If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.

Do Not Track Signals

Under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using the App.


What cookies are: Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. 

What cookies are used for: Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

Cookies that Direct Care Marketplace uses: There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” Direct Care Marketplace utilizes only the category of “strictly necessary”. You can find out more about strictly necessary cookies below.

  1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.

How long cookies will stay on your device: The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third party cookies: First-party cookies are cookies that belong to Direct Care Marketplace, third-party cookies are cookies that another party places on your device through our Service. Direct Care Marketplace only utilizes first party cookies.

How to control and delete cookies: You have the ability to delete or not store cookies. Instructions for this can be found from the manufacturer of your browser but are commonly found in your browser’s “tools or “settings” section.

How to Contact Us

If you have questions or comments about this Privacy Policy or our practices, please contact us:

Changes to Our Privacy Policy.

From time to time we may change or update our Privacy Policy. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will provide you notice via our Service or by other communication channels, such as by email or community post and if required by applicable data protection laws seek your consent to those material changes.

You can see when this Privacy Statement was last updated by checking the "last updated" date displayed at the top of this Privacy Policy. Please review any changes carefully.

Collection and Use of Children's Personal Information

Our Services are intended for and directed to individuals 18 or over and we do not knowingly collect personal information from minors.